Conversational contact center · For teams of 1 to 300+
Run your contact center by talking to it.Stop clicking through screens.
Ask Cogni for a report, a routing change or to pause a campaign, and it does it inside Dakso, with the autonomy you give it.
Ask in one sentence.Cogni does the rest.
Cogni already knows your operation.Every flow, queue and contact.
It reads your flows, queues, campaigns and conversations, so you never have to explain where things are.
Pick a request below, or let Cogni show you.
Reports on demandwithout building a dashboard.
Ask in plain language and get the numbers, grouped and explained, from your real conversations.
Pick a request below, or let Cogni show you.
Changes your flowswithout calling a consultant.
Routing rules, intents and transfers change from one sentence, and they are tested before they go live.
- Status
- Active
- Pending
- 1,284 messages
- Restarts
- —
Pick a request below, or let Cogni show you.
Runs your campaignswithin the autonomy you set.
Pause, resume or reschedule. Cogni asks first, or acts on its own, as you decide.
Pick a request below, or let Cogni show you.
One change, two ways to make it.A maze of screens, or one sentence.
No consultants to change a flow, no hours lost in dashboards. Tell Cogni what you need and decide how much it does on its own.
Meanwhile, your AI agentsserve your customers.
On calls, WhatsApp text and voice notes, Telegram and webchat, handing your team every case that needs a person.
Messages from every channel,waiting: 7.
One agent with one customer identity across calls, WhatsApp text and voice, Telegram, webchat, email and SMS: it knows what was said on WhatsApp when the same customer calls.
Build it. Run it.Improve it every week.
AI Studio. Design the agent’s journey with AI nodes, tools and handoffs. Test it before you publish.
Build a collections flow that checks the balance and hands off if asked.
- Reads the billing API
- Creates get_balance
- Builds Collections_Q4
- Test Flow · 3/3 passed
Cogni. Ask in plain language. It builds the flow, connects the API and leaves it in draft for you.
- Overdue · 30 days
- 1,284 contacts
- payment_reminder_v3
Campaigns. AI prepares the audience and the message. Nothing is sent until a person approves it.
Analytics 360. What the agent resolves, what it hands off and why, by channel and in real time.
Your systems. Any REST API becomes a tool the agent can call, with credentials kept in the vault.
Agent inbox. Your team takes over from Dakso or from your contact center, with the full conversation.
- AWS infrastructure
- Role-based access
- Campaigns need human approval
- Every conversation logged
- Native Genesys Cloud
Every customer gets a Navigator.Not a ticket queue.
An AI strategist with sales and contact-center experience, backed by Dakso’s engineering team, runs the rollout with you.
- 1.Understand
Your goals, your processes and where time or money is lost today.
- 2.Design
The agents, channels and integrations that move those results.
- 3.Launch
In production, with your team in the loop from day one.
- 4.Improve
With real-time data on what the agent resolves and what to adjust.
Plans that growwith your volume.
For a first agent on one channel.
- 5,000 credits a month
- 1 agent seat included
- 30-day retention
For teams running agents across channels.
- 20,000 credits a month
- 3 agent seats included
- 90-day retention
- 1 onboarding session
For operations at volume, with history to match.
- 50,000 credits a month
- 5 agent seats included
- 365-day retention
- Rollover credits
High volume, custom integrations, Genesys Cloud and Dakso Mobile. A Navigator designs the plan with you.
Talk to a NavigatorPrices in USD, excluding taxes. Extra usage is billed per credit at your plan’s rate. Estimate with a typical agent, about 43 credits per conversation. Actual usage depends on each flow’s design.
Short answersto fair questions.
Book a demoCalls, WhatsApp (text and voice notes), Telegram, webchat, email, SMS and Dakso Mobile. One agent serves every channel with a single customer identity.
See Dakso on your own operation.
Thirty minutes with a Navigator, on your channels and your numbers.
Dakso Navigator
Let’s start with your business, not the technology.
A Dakso Navigator understands your goals, identifies where AI drives your initiatives and helps you decide with real-time information.
- 1A Navigator reads your caseNot a bot, not a sales script: someone with sales and contact-center experience.
- 2A call within one business dayThirty minutes on your numbers, your channels and what to automate first.
- 3A pilot plan you can decide onScope, timeline and expected results in writing. You decide if the journey starts.
Talk to a Dakso Navigator
Tell us about your operation. We’ll reach out within one business day.